Get Peace of Mind With Every Ticket, Every Time.

How do SafeTix work?

It's the easiest and safest way to access tickets to your favorite events. When you arrive at your event, use the Ticketmaster app or mobile website to locate your tickets. You’ll then show your phone to the ticket scanner, get your phone scanned – and you’re in!

How do I find my ticket in the Ticketmaster app?

1. Download our App from the App Store or Google Play.
2. Sign into your Ticketmaster account, then tap on My Events to locate your order.
3. Tap your orders to view your tickets. At entry, show your phone to get scanned and you're in!

What if I don’t have a smartphone or my phone is broken?

If you have a cracked screen, or are just not using a smart device – no problem. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.

I’m worried about my battery or cell service, what do I do?

If either is an issue, this ticket has you covered. Once you view it in our App, your ticket is automatically saved so it’s always ready.

I lost my phone, what do I do?

Don’t worry, we’ve got you. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.

Are SafeTix available to use at all events?

We are actively working to bring SafeTix to all your favorite events. If you have SafeTix, you’ll see a gliding movement over the ticket barcode, making it in a sense, alive. That movement is our ticket technology actively working to safeguard you every second. With any mobile ticket, we recommend a couple ways to get ready in advance.

1. Transfer any tickets you have for friends and family in advance. This will help everyone enter the venue on their own.
2. View your ticket in our App. Once you view it, your ticket is automatically saved so it’s always ready – even if cell phone service is slow. Screenshots and printouts will not be accepted at entry.

How will I know if my event is using SafeTix?

These tickets are powered by a new and unique barcode that automatically refreshes every 15 seconds. If you take a closer look at your ticket, you may notice that it has a gliding movement, making it in a sense, alive. That movement is our ticket technology actively working to safeguard you every second. Entry with this ticket is easy, your phone’s your ticket. When you arrive you’ll show to the ticket scanner, get your phone scanned – and you’re in!

Can I still print my tickets at home?

If you're using SafeTix, printouts and screenshots will not be accepted at entry. These tickets are powered by a new and unique barcode that automatically refreshes every 15 seconds so it cannot be stolen or copied, keeping your tickets safe and secure. Your phone’s your ticket, which you’ll show to the ticket scanner, get your phone scanned – and you’re in!

How do I transfer tickets?

1. Sign in to your account and tap your event to find your tickets.
2. Tap the Transfer Tickets button (event eligibility may vary).
3. Select the ticket you want to transfer.
3. Enter the name and email of the person you’re sending it to, then click Send.

How does a ticket transfer work? Is it safe?

Yes, it’s safe. When you transfer a ticket, the person you are sending the tickets to must accept the tickets in our secure marketplace. When they accept their ticket, we issue a new barcode to them. This keeps you protected and they get secure tickets they can trust.

What is the benefit of transferring tickets?

Transferring a ticket allows you to securely send some or all of your tickets directly from your Ticketmaster account to other people. When you use our Transfer Ticket feature, it allows everyone going to the event to have their own ticket in-hand. It's easy, safe, and completely free.

Can I transfer tickets for any event?

Most events allow you to transfer tickets, but some may have rules and restrictions. To know right away if your event allows it, look for the "Transfer Tickets" button on your order. If transfer is not available, the button will not be there.

How do I know if the tickets I’ve transferred have been accepted?

Once you transfer a ticket, you’ll see one of two statuses. If you see "Waiting to accept," the recipient has not accepted your transfer yet. You may want to send them a reminder to check their email for the transfer notification. If you see "Accepted by," this means the recipient has accepted your tickets and they are no longer available for use in your account.